Terms of use

1. Who we are

This website is operated by Matvei Ciuravin, a sole trader operating under the trading name Verve Vista, supplying AI call handling and workflow automation to trades and field service businesses in the United Kingdom.

In these terms, "we", "us" and "our" mean Matvei Ciuravin trading as Verve Vista. "You" means the person using this site. Because we are a sole trader, the person behind those words is one individual, and any contract is made with him personally.

2. Accepting these terms

By using this website you accept these terms. If you do not accept them, please do not use the site.

These terms cover the website only. If you go on to buy the service, that is governed by a separate written agreement between us, and where the two conflict, that agreement wins.

Our privacy policy explains what we do with personal data and forms part of these terms.

3. Using this site

You may look at this site, and print or download extracts, for your own legitimate business purposes — assessing whether to work with us, or sharing what we do with colleagues. That is a licence to use, not a transfer of ownership.

The site is aimed at businesses in the United Kingdom. We make no claim that its content is appropriate or available anywhere else, and if you use it from elsewhere you are responsible for complying with your own local law.

4. Enquiries and bookings

Submitting the enquiry form or booking a slot does not create a contract, and nothing on this site is an offer capable of acceptance. It is an invitation to talk. Either of us can decide not to proceed, at any point, without giving a reason.

You agree that the information you give us is accurate and that you are entitled to give it — in particular, that any contact details you enter for other people are ones you may lawfully share.

Scheduling runs through Calendly, embedded in this site. Using it means your booking is also subject to Calendly's terms. If you would rather not use it, email or ring us and we will arrange the call by hand.

5. The figures on this site

This matters, so it gets its own section.

The calculator, and the figures printed around it — missed calls a week, average job value, close rate, and the monthly and annual sums they produce — are an arithmetic illustration of the numbers you type in. They are not a forecast, a promise, a quotation, or a representation about what our service will earn you.

The default values shown are typical figures for UK trades businesses, offered as a starting point. Your business is not the average of anything. What you actually recover depends on your call volume, your market, your pricing, how you follow up and much else outside our control.

The same goes for the other performance figures on the site, such as answering time and handover rate: they describe how the service is designed to run and what we have seen in practice, not a service level we are contractually promising here. Any service levels we do commit to will be written into the agreement between us.

The recorded and transcribed call shown on the home page is an illustration of how the product behaves. It is not a recording of a real customer.

6. What the service does

Described plainly, so nobody buys the wrong thing: our software answers inbound calls, holds a conversation, works out what the caller wants and how urgent it is, books appointments into your diary, notifies your team, and chases follow-ups and quotes.

It is not an emergency service and must not be presented to your callers as one. It does not replace 999, a gas emergency line, or any statutory duty you have to respond to a dangerous situation. If your callers may be in danger, you must keep a route to a human that does not depend on this software.

Automated speech systems misunderstand things. The service is designed to hand over to a person when it is unsure, and you remain responsible for what your business does with the jobs it books.

7. Intellectual property

We own or are licensed to use everything on this site — the text, the design, the code, the imagery, the Verve Vista name and logo. It is protected by copyright, trade mark and design law.

You must not copy, adapt, republish or exploit any of it commercially without our written permission, and you must not remove any copyright or trade mark notice. Quoting us with attribution and a link is fine and welcome.

Third-party names on this site — CRMs, calendars, messaging platforms — belong to their owners. Listing them means the service connects to them; it does not imply any endorsement or partnership.

8. Things you must not do

• Use the site unlawfully, fraudulently, or to harm anyone.
• Send us false details, or someone else's details without their authority.
• Submit anything containing malware, or try to gain unauthorised access to the site, its server, or any connected system.
• Attack the site — denial of service, flooding the forms, or anything similar.
• Scrape, mine or systematically extract the content, including for training a machine learning model, without our written permission.
• Reverse engineer or attempt to derive the source of any part of the service.

Under the Computer Misuse Act 1990, some of the above are criminal offences. We report them and cooperate with the authorities.

9. Availability

We do not guarantee this website will be available uninterrupted. We may suspend, withdraw or restrict all or part of it for business or operational reasons, and we will try to give reasonable notice where we can.

You are responsible for the arrangements you need to access the site, and for making sure anyone accessing it through your connection knows these terms.

10. Other people's sites

Where this site links out — to Calendly, to the ICO, to anywhere else — those links are provided for information. We have no control over the contents of those sites and accept no responsibility for them or for any loss arising from your use of them.

11. Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or anything else which it would be unlawful to limit or exclude. That comes first and the rest of this section is read subject to it.

This website is provided as it is. To the extent the law allows, we exclude all implied conditions, warranties and representations about it.

We are not liable to you for any loss of profit, loss of business, business interruption, loss of anticipated savings, loss of goodwill, or any indirect or consequential loss arising out of your use of, or inability to use, this website, or out of reliance on anything published on it — including, for the avoidance of doubt, the figures described in section 5.

Where you use this site as a consumer rather than for business purposes, nothing here affects your statutory rights, and this section does not apply to the extent it would be unfair under the Consumer Rights Act 2015.

Liability for the service itself is dealt with in the agreement for that service, not here.

12. Suspension

If you breach section 8, we may block your access to the site without notice, and take any other step the law allows. We will act proportionately.

13. Law and jurisdiction

These terms, and any dispute arising out of them or their subject matter, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.

If you are a consumer resident elsewhere in the United Kingdom, you keep the benefit of any mandatory protections of your own jurisdiction and may bring proceedings there.

14. Changes

We may amend these terms. The version and date at the top tell you when they last changed. Using the site after a change means you accept the amended terms, so it is worth checking this page from time to time.